Discover New Possibilities at Raffles Family Office
Raffles Family Office (RFO) offers a comprehensive, one-stop family office solution by providing a wide range of services including independent asset management (IAM), advanced wealth solutions, fund services, risk & resilience services. Our holistic approach ensures we cover all aspects of family governance and family constitutions from end-to-end. Headquartered in Hong Kong and Singapore, Raffles Family Office is also incorporated in Taipei, Shanghai, Beijing and Bangkok.
At RFO, we are people first – people who can think beyond labels. We are one dynamic and entrepreneurial team that values fun, respect and solidarity – just like a family. We are committed to fostering a workplace that nurtures a diverse yet inclusive corporate culture that supports professional growth. We believe that this will enable us to create true values and deliver better support for our clients.
Primary Responsibilities
- Support the Head of Business Transformation in delivering firm‑wide transformation initiatives, including CRM, Portfolio Management System (PMS), and Mobile App implementations
- Coordinate day‑to‑day execution across business teams and external vendors, ensuring timelines, dependencies, and risks are actively managed
- Assist in documenting and embedding clear roles, ownership, and ways of working across teams impacted by new systems and process changes
- Support process simplification and improvement initiatives across client onboarding, reporting, and servicing
- Help identify and reduce manual workarounds, spreadsheet reliance, and duplicated processes
- Support business‑led technology governance, including vendor coordination, issue tracking, and escalation support
- Prepare materials for steering discussions, decision points, and senior management updates
- Assist with change enablement activities, including user acceptance testing (UAT), training preparation, communications, and adoption tracking
Requirements
- 2–4 years of experience in business analyst, project management, operations, change delivery or similar roles
- Experience supporting system implementations such as CRM, portfolio systems, or business platforms
- Strong organisational skills with the ability to manage multiple workstreams in a lean environment
- Clear and confident communication skills, both written and verbal
- Ability to work effectively with stakeholders and external vendors
- Experience supporting user acceptance testing (UAT) and change rollout activities
- Python programming skills for data analysis, automation, or reporting
- Experience in data analytics, data manipulation, or management reporting
Nice to Have
- Process improvement experience (e.g. Lean, continuous improvement methodologies)
- Exposure to AI or automation use cases in business operations or reporting
- Exposure to financial services, private wealth, asset management, or regulated environments is a plus